Most people start their search for a stairlift online: researching reviews, viewing videos and reading general product information. Once they select a manufacturer, the manufacturer’s rep often will come to the home to learn more about the individual’s needs. The in-home customer experience often varies depending on the manufacturer.
Some manufacturers sell direct to consumer, meaning they have a fleet of salespeople who work out of their vehicles. Customers sometimes express concerns that some direct-to-customer companies use high pressure or aggressive sales tactics. Bruno chooses to sell its stairlifts through local dealers, who are often family-owned businesses, embedded in the communities they serve.
Bruno dealers will come to your home, measure your stairs, learn about your unique situation and give a free stairlift quote; many Bruno dealers also have showrooms where you can try a stairlift before buying. Bruno dealers are factory trained at Bruno’s Wisconsin headquarters to ensure they possess a high degree of product knowledge and provide precise stairlift installations and service.
It will generally take two or more hours for a Bruno dealer to install your stairlift, depending on the complexity of the stairs. Many Bruno dealers carry Bruno straight stairlifts in stock, so you can enjoy the comfort of your new stairlift quickly. After the installation, the Bruno dealer make sure you are fully acclimated to the stairlift’s operation.
Because Bruno dealers are part of your local community, they will be there for you upfront – but also in the future if you ever have questions or need service on your lift.